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  • Agile
    The term used to describe applying the mindset, values and principles from the Agile Manifesto.
  • Agile manifesto
    Agile Manifesto
    The official definition of the agile mindset, values and principles.
  • Backlog
    Backlog
    An ordered list of customer focused requirements. Maintained by a team and undertaken to create a product or service.
  • Benchmarking
    Benchmarking
    Benchmarking is the process of studying best-in-class external parties, products or processes in the hope that, if appropriate, they can be implemented and used.
  • Burndown
    Burndown chart
    A graph showing the work remaining versus the time left in the sprint/iteration.
  • Burnup chart
    Burnup chart
    A graph showing the work completed towards the release of the product or service.
  • Communications Management Plan
    A deliverable that sets out how project information will be shared with project stakeholders. It usually identifies attributes including the objective, format, frequency, and audience for each item.
  • Definition of Done
    An agreement used mainly in agile approaches defining the minimum set of requirements needed to declare a user story or feature “Done.” For example, all the unit tests must pass, must be accepted by the Product Owner, refactored and team reviewed.
  • ECO
    Exam Content Outline. The official description of exam scope and format. The exam content outline describes the domains (major themes) and tasks and enablers tested in the exam.
  • Empowerment
    Empowerment
    Empowerment is the act of giving power or authority to make decisions or perform actions.
  • Fist of Five
    A team-based voting protocol that uses fingers to indicate support for an idea. It allows for rapid decision-making where there is consensus and the ability to identify and investigate outliers.
  • Hawthorne Effect
    Hawthorne Effect
    The name given to the tendency to alter people?s behavior by measuring their performance on an attribute of work. Named after the General Electric Hawthorne plant where Elton Mayo conducted experiments on worker productivity in the 1920?s and 1930?s. After increasing the lighting brightness(...) Read More
  • Impediment
    Something that is blocking the team from making progress or significantly slowing them down. Impediments can be physical such as waiting for a part or materials, dependency related such as waiting for an approval or work by another group to be completed. They can also be skill-related such as(...) Read More
  • Iteration
    Iteration
    A timeboxed period of development in which the work needed for delivery is completed.
  • Knowledge Work
    Knowledge Work
    People who use their skills and knowledge to collaborate, solve problems and build products and services. Roles include professionals in I.T. such as programmers, web designers, analysts and Q.A. positions. Knowledge workers also comprise teachers, pharmacists, accountants, engineers,(...) Read More
  • KPI
    KPI
    Key Performance Indicator. A metric used to create goals and track performance towards those goals.
  • OKR
    OKR
    Objectives and Key Results. A lightweight, flexible metric format for creating and tracking metrics aligned to team and organizational goals.
  • Persona
    An actual or composite description of a project stakeholder that captures critical project information such as wants, needs, common uses, pain points and concerns as they relate to the product or service being constructed.
  • Planning Poker Cards
    Planning Poker
    A group-based estimation approach that uses initially anonymous sizing and subsequent rounds of discussion and reestimation to reach consensus.
  • Product Backlog
    Product Backlog
    An ordered list of customer-centric requirements for a product.
  • Product Owner
    Product Owner
    The person responsible for maximizing the value of the product being created. The Product owner prioritizes the backlog and is accountable for the final product built.
  • RACI
    RACI is an acronym for Responsible, Accountable, Consulted and Informed. RACI tables or RACI matrixes are often created on projects to describe who does what.
  • Retrospective
    A workshop used by agile teams to help improve their process. After each sprint/iteration, team members ask what went well, what can we improve, and what do we want to try differently next sprint/iteration?
  • Service Level Agreements
    A Service Level Agreement (SLA) is a contract or commitment between a service provider and a customer/client. SLAs typically cover availability, quality, and responsibilities such as mean time between failures (MTBF), mean time to repair, or mean time to recovery (MTTR).
  • Stakeholder
    Any individual, group, or organization that may affect, be affected by or perceive itself to be affected by a decision, activity, or outcome of the project.
  • Stakeholder Register
    A deliverable that lists all the significant project stakeholders or stakeholder groups along with characteristics about their interests, expectations, concerns, impact, influence, etc.
  • T-Shaped people
    The name given to generalizing specialists who can not only perform well in the specific function but also have some skills (and the aptitude) to assist outside of their core role when needed.
  • Team Charter
    A document that outlines the team values, agreements and practices. Typically including how the team will make decisions, communicate, resolve conflict, meet, shared hours and tools.
  • Theory of Constraints
    A branch of production science and project management focused on improving efficiency and output. It is based on the successive identification and removal of constraints to raise overall system throughput.
  • Value Stream Map
    A visual representation of a process and the actions in each step of the flow of value to customers. It depicts the workflow showing queues, delays, and other forms of non-value-adding effort that create waste and distraction.
  • WBS
    WBS
    Work Breakdown Structure. A hierarchical view of the scope of work to be done by the project team to achieve the project goals and create the required outcomes.

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